Privacy Policy

Last updated: March 15, 2025

Introduction and Scope

At CognitiSync, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our fundamental analysis education services and website at cognitisync.com.

This policy applies to all users of our educational platform, including visitors to our website, registered students, and anyone who contacts us for information about our financial education programs. We are committed to complying with Taiwan's Personal Data Protection Act and international privacy standards.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect several types of information to provide and improve our educational services:

Personal Information

Name and contact details (email, phone, address)
Educational background and experience level
Learning preferences and goals
Payment information (processed securely by third parties)
Communication records with our support team
Account credentials and profile information

Technical Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us understand how our platform is used and improve the user experience.

Educational Progress Data

To provide personalized learning experiences, we track your progress through our courses, quiz results, completion rates, and areas where you might need additional support. This information helps us tailor recommendations and improve our educational content.

How We Use Your Information

Your information serves several important purposes in delivering quality financial education:

Service Delivery: We use your personal information to provide access to our courses, track your progress, issue certificates, and respond to your inquiries about our programs.

Communication: We'll contact you about course updates, new educational content, important account information, and respond to your questions. You can opt out of promotional communications at any time.

Platform Improvement: Technical data and usage patterns help us identify areas for improvement, fix bugs, and develop new features that enhance the learning experience.

Legal Compliance: Sometimes we need to use your information to comply with legal obligations, resolve disputes, or enforce our terms of service.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform, such as payment processors, email services, and hosting providers. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe it's necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, but the same privacy protections would continue to apply.

Your Privacy Rights

You have several important rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.

Correct Inaccuracies

If any of your personal information is incorrect or incomplete, you can ask us to update or correct it.

Delete Your Data

In certain circumstances, you can request that we delete your personal information, though we may need to keep some records for legal purposes.

Restrict Processing

You can ask us to limit how we use your information while we address any concerns you might have about accuracy or usage.

Data Portability

You can request your personal data in a structured, commonly used format to transfer it to another service provider.

Withdraw Consent

Where we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security Measures

We implement multiple layers of security to protect your personal information:

Encryption

All data transmission is protected with SSL/TLS encryption, and sensitive data is encrypted at rest.

Access Controls

Only authorized personnel can access personal data, and access is limited based on job requirements.

Regular Monitoring

We continuously monitor our systems for security threats and unauthorized access attempts.

Secure Infrastructure

Our servers are hosted in secure data centers with physical and network security measures.

While we implement strong security measures, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials secure. If you notice any suspicious activity on your account, please contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as necessary for the purposes outlined in this policy:

Account Information We retain your account data while your account is active and for up to 3 years after closure for customer service purposes.

Course Progress Data Learning progress and completion records are kept for 7 years to support certificates and transcripts you might need.

Communication Records Support tickets and email correspondence are retained for 5 years to help resolve any future issues.

Financial Records Payment and billing information is kept for 7 years as required by Taiwan tax and accounting regulations.

Technical Logs Server logs and technical data are typically deleted after 2 years unless needed for security investigations.

When we no longer need your information, we securely delete it using industry-standard data destruction methods. Some information may be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

We work with service providers who may process data in the United States, European Union, and other jurisdictions. These transfers are protected by:

Adequacy decisions from competent authorities
Standard contractual clauses approved by regulatory bodies
Binding corporate rules and certification mechanisms
Other appropriate safeguards as required by applicable law

If you have questions about international transfers of your data, please contact us for more specific information about the safeguards we use.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how you use our platform.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They enable core functionality like security, network management, and accessibility.

Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies: These remember your preferences and choices to provide a more personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

Children's Privacy

Our services are designed for adults interested in financial education. We do not knowingly collect personal information from children under 16 years of age without parental consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us immediately so we can investigate and take appropriate action, including deleting the information if necessary.

Parents and guardians who wish to review, modify, or delete their child's information can contact us using the information provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of our services after any changes constitutes acceptance of the updated privacy policy. If you disagree with any changes, you should discontinue using our services and contact us about deleting your account.

Privacy Questions and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.

Email: support@cognitisync.com

Phone: +886422274111

Address: 110, Taiwan, Taipei City, Xinyi District, Section 4, Zhongxiao E Rd, 563號9F

We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters involving potential security breaches or unauthorized access to your account, please call us directly during business hours.